Updated: February 01, 2024
This Privacy Policy applies to your use of the ERKO website (*.erkotag.com) and any other websites, blogs, and web/mobile applications operated by ERKO Company and its affiliates (collectively, for purposes of this Privacy Policy, “ERKO”). Throughout this Privacy Policy, the terms "we", "us" and "our" refer to ERKO Company, and the terms "you", and "yours" refer to the user.

By using ERKO and all services related to ERKO, you agree to this Privacy Policy.
IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE ERKO SERVICES.

1. SUMMARY
We prioritize your privacy by giving you full control over your data. Here's how we handle your privacy based on how you interact with ERKO.

2. PRIVACY POLICY ON THE ERKO WEBSITE 2.1. Your consent
We can ask for your consent regarding certain kinds of personal information, to provide the services you request.
2.1.1. Ordering
When you provide us with personal information to subscribe, complete a transaction, verify your banking card, place an order for ERKO tracking devices, arrange for a delivery, or return a purchase, we imply that you consent to our collecting the information provided and using it for that specific reason only.
2.1.2. Marketing
If we ask for your personal information for marketing purposes, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. You may withdraw your consent to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at [email protected].
2.1.3. Surveys and promotions
You may be able to participate in surveys and promotions that can take place, including those needed to obtain and analyze the relevant statistical data required to build the quality ERKO service. If you choose to participate in these promotions, we may request information such as your name, age, email address, mailing address, telephone number, and interests or product preferences. This information is used to enter you into our contests and other promotions. By participating in our surveys and promotions you give us consent to use this information to communicate with you about our products, services, and promotions.
2.1.4. Support
If you contact our support team, we may ask for information such as your name, e-mail address, mailing address, telephone number, order number, and, if you choose to make a purchase, your banking card information. We use this information to assist you and process your transaction.
2.2. Age of consent
If you are under 18, we require that you inform a parent or guardian about this Privacy Policy and the Terms of Service, as well as require their consent to this Privacy Policy and the Terms of Service before registering with ERKO, subscribing, or placing an order with ERKO.
2.3. Purchase
When you place an order or pay for the subscription, you will be asked to provide the information such as full name, company name and VAT number (if you act on behalf of a legal entity), billing address. ERKO stores this information only for invoice issuing, bookkeeping, and accounting.
We will send you the invoice by email. Simply complete the payment at your bank using the ERKO bank details information supplied. Please allow 2-3 banking days to receive the payment.
2.4. Information we collect by automated means 2.4.1. Visitors
We use analytics tools specified below to help us understand visitor trends and the effectiveness of our marketing outreach. We chose privacy-focused companies and
platforms that eschew personally identifiable information in favor of anonymous aggregate data.
We run Beam analytics. The following information is collected:
Page URL. We track the page URL of each page view on this website. We use this to understand which pages have been viewed and how many times a particular page has been viewed.
HTTP Referrer. We use the referrer string to understand the number of visitors referred to this website from links on other sites.
Browser. We use this to understand what browsers people use when visiting this website. This is derived from the User-Agent HTTP header. The full User-Agent is discarded. For example: Chrome.
Operating system. We use this to understand what operating systems people use when visiting this website. We only use the brand of the operating system and don’t include the version number or any other details. This is derived from the User-Agent HTTP header. The full User-Agent is discarded. For example: GNU/Linux.
Device type. We use this to understand what devices people use when visiting this website. This is derived from window.innerWidth. The actual width of the browser in pixels is discarded. For example: Desktop.
Visitor Country. We look up the visitor’s country using the IP address. We do not track anything more granular than the country of origin and the IP address of the visitor is discarded. We don't store IP addresses in our database or logs. For example: Hungary.
ERKO stands against website visitors' identification, usually performed by big IT companies such as Google, Meta, Apple, Microsoft, etc. That’s why we use only GDPR-friendly analytics tools that don’t identify your personal data when you visit the ERKO website.
2.4.2. Cookies
Visitors
We work only with famous and approved service providers that use cookies to collect information about visitors' visits to our websites. This information is anonymous and doesn’t personally identify visitors.
We may obtain information about visitors' general Internet usage by using a cookie file stored on their computer’s hard drive. Cookies help us improve the ERKO website and deliver a better and more customized service. They enable us:
To estimate usage numbers and patterns.
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To store information about visitor's preferences, and to allow us to customize the
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ERKO website according to visitors' best interests.
To speed up searches.
To recognize visitors when they return to the ERKO website.
Logging In
ERKO website also uses cookies to store session information, such as whether or not you are logged in.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the ERKO website or unable to use any of ERKO services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the ERKO website.
Emails
Cookies in our e-mails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an e-mail message from us.
Advertisements
Please note! We also work with business partners that can use tracking technologies to deliver advertisements on our behalf across the Internet. These companies may collect information about your visits to the ERKO Website and your interaction with our advertising and other communications.
We may use it separately or combine the information we collect through cookies with other information we have collected from you. This information may be used to improve the ERKO Website, personalize your online experience, help us deliver information to you, determine the effectiveness of our promotions, and for other internal business purposes.
2.5. Disclosure
2.5.1. Service Providers
We also may disclose information to outside companies that help us bring you the services we offer. For example, we may work with an outside company to:
provide specific parts of ERKO services;
perform math calculations and hardware improvement; manage a database with user information;
assist us in distributing e-mails;
assist us with direct marketing and data collection;
provide us with data storage and analysis;
provide fraud prevention services;
provide support service;
other services designed to assist us in maximizing our business potential.
We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements.
2.5.2. Compliance with Law
We may provide access to information when legally required to do so, to cooperate with legal proceedings, to protect against misuse or unauthorized use of the ERKO, to limit our legal liability and protect our rights, or to protect the rights, property, or safety of visitors of ERKO website or the public.
2.6. Links to other sites
While visiting the ERKO website, you may link to sites or services operated by our business partners or other third parties. This does not mean that we endorse the mentioned sites. Our privacy practices may differ from those third-party sites or services and we do not make any representations or warranties about any website or service you may access through the ERKO.
They are independent of us, and we have no control over, or responsibility for, their information, activities, or content presented therein. If you choose to use those sites, services, or features, you may disclose your information not just to those third parties, but also to their users and the public more generally depending on how their services function.
Certain third-party service providers, such as payment gateways and other payment transaction processors, have their privacy policies concerning the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or ERKO. So if you decide to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our website or are redirected to a third-party website or application (even temporarily), you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on the ERKO website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Please make sure you understand the other site’s privacy policy before providing personal information as your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies.
2.7. Security
We're committed to maintaining transparency about the operations of our service, especially regarding how we interact with third-party services and what that means for your privacy. We partner with services that commit to data protection and privacy standards that align with ours, although their specific practices and policies may differ.
Tilda to host our website, integrated CRM, and contact forms. Crashlytics by Google to get curated ERKO app crash reports. Cloudflare for DNS management and analytics.
Beam Analytics for website and app analytics.
OpenCelliD to get cellular data.
The above third-party services we use to make ERKO work. Your use of ERKO service, along with the integrated third-party services, implies your consent to the privacy practices of both our service and those of the third parties. We encourage you to regularly review the privacy policies of the third-party services and utilize the tools and settings we provide to manage your data and consent preferences.
In addition, it is our policy to never send your payment information (if any) via e-mail. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting banking card information.
We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of the information ERKO collects. To protect your personal information, we take reasonable precautions and follow industry best practices to make
sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

3. PRIVACY POLICY ON ERKO SERVER, ERKO APP, ERKO TRACKING DEVICES, AND OTHER SOFTWARE
3.1. ERKO apps for mobile devices
ERKO is a backend built and maintained by ERKO Company and is used to store and display sensor information as collected by tracking devices ("ERKO Tags").
ERKO app is a mobile or web application installed on the user's device and used to view the data collected from the tracking devices and control user settings.
The data that is collected includes by default:
Current time.
Unique ID and MAC address of the tracking device.
Advertisement data, mobile network data, location, humidity, and other environmental data, from tracking devices.
Telemetry and reliability statistics of the tracking devices: firmware version, uptime, battery health, battery level, sensor parameters and debug information. Location and Internet data of the user device as configured by the user.
MAC address of the user device. The data may optionally include:
Camera and Push Notification access of the user device.
In addition to the data collected, ERKO stores information related to user accounts and settings in ERKO apps. Users can view and modify the below data.
This data includes:
Tracking devices added and claimed by the user.
User-given name and the number of the tracking devices.
Alert limits and ranges of the tracking devices.
Sharing the status of the tracking devices (two-way data).
Email and Full Name associated with the user.
Type and time of ERKO subscription associated with the user account.

In addition, usage data is collected anonymously to improve user experience. Usage data includes:
Number of tracking devices stored in the application.
Crash reports of the application, including debug information.
User engagement data, such as number of installs, uninstalls, and active installations.
Please note:
ERKO apps may connect to the internet to check for updates, but users can disable this in Settings of their operating system.
ERKO app is trying to connect to the internet when you start the application. The app can't be used without internet access.
Third-party services (such as mobile network providers) can capture user-side data and other parameters available to be collected by using a mobile network with tracking devices. ERKO doesn't have access to such information, is not related to any mobile network provider, and is not responsible for the data processing performed by third-party services.
All stored data is processed in the EU per GDPR or in the user's device at the user's location. Data is encrypted in transit between the user device and ERKO servers.
3.2. Subscription
When you subscribe to the ERKO app, we store your subscription information to provide the service.
If your subscription expires, your data remains stored on our servers for one month, then deleted permanently. If you cancel the subscription yourself, your data is deleted immediately. Any local settings and free services on your devices are unaffected.
3.3. ERKO account
To subscribe to the ERKO app, you need to provide an email address and full
We don't share your email with third parties, except payment processors (Stripe). We only send payment receipts and important service updates to your email.
You may choose to delete your ERKO account at any time using the account dashboard, which will permanently delete your account, data associated with your account, and subscriptions.

4. CHANGES TO THIS PRIVACY POLICY
ERKO reserves the right to change this Privacy Policy at any time, without advance notice. If we decide to change our Privacy Policy, we will post those changes on this page so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it name.


5. CONTACT US
If you have any questions, comments, or concerns about our processing activities, please Contact Us.